All vehicles at Kilburn Cars
come with a 3 year Guarantee
for your peace of mind.
We believe our cars are of the best quality you will find anywhere...
With every vehicle sold we offer a complimentary 3 year Guarantee that will assist you in the unlikely event that your car suffers a Major Mechanical Failure within the next 3 years. (see below for the definition of "Major Mechanical Failure") This is a very simple guarantee. It does require you to ensure that the servicing of your car is maintained in accordance with manufacturers recommendations which explain in more detail below. Also there is some requirements around authorized repairers should a fault should it arise. This too we explain in more detail below.
OUR CONTRIBUTION TO MAJOR MECHANICAL REPAIRS
Subject to the terms and conditions of the guarantee being carried out appropriately we will contribute to the cost of repairing a Major Mechanical Failure the following percentage of the cost:
- YEAR ONE - 100%
- YEAR TWO - 67%
- YEAR THREE - 33%
COMMERCIAL VEHICLES, RACE CARS
Unfortunately we can only offer this guarantee for vehicles that are used privately and not for commercial use therefore there is no guarantee available for any of the following vehicles:
- GVM over 3500KG
- Vehicles used as taxis, rentals, courier vehicles, shuttles, any fare paying passenger vehicle or goods delivery vehicle.
- No guarantee if your vehicle is used in racing competitions, time trials, rallies, speed testing, pace making, reliability trials or any off-road activities.
In some cases if the repair cost is in our view too high we may elect to refund you the purchase price and buy the car back.
This guarantee is for you only, the Guarantee will not pass on to a new owner should you sell the car.
We require the car to be returned to us for repair. We will arrange for a transporter if required. Please call us on 09 2631002 or 027 4367463 as soon as practical once a Major Mechanical Failure has been identified.
MAJOR MECHANICAL FAILURE
A benchmark we use is that if the cost of the repair is greater than $1000 + gst (as quoted by our authorized repairer) then it is a Major Mechanical Failure. Generally Major Mechanical Failure is a repair that involves the Engine Failure and/or Transmission Failure (Automatic or Manual). If the repair cost is less than $1000 + gst it is not deemed to be a Major Mechanical Failure.
WHICH REPAIRS OR REPLACEMENT PARTS ARE NOT INCLUDED IN THE GUARANTEE
Parts subject to normal wear and tear and replacement are not included for instance tyres and batteries. A comprehensive list is detailed on the next page
Parts and repairs not covered under this guarantee:
A. Chassis, panel, paintwork, glass, upholstery and any other cosmetic item;
B. Batteries, exhaust systems, shock absorbers, air bags and componentry, sunroofs, catalytic converters,
tyres, seat belts, audio and entertainment systems, global positioning systems, seats, lights, communication
systems, fuel tanks, keys and remotes;
C. Brake pads and shoes;
D. Manual clutch and flywheels;
E. Spark plugs, glow plugs, drive belts, lubricants, gas, filters, injector servicing and fluids;
F. Any costs relating to servicing, maintenance, adjustment or tuning;
G. Costs arising from the failure of the cambelt and/or any resulting damage when the cambelt is not replaced
in accordance with the manufacturers recommendation;
H. Repairs necessitated by external causes, contamination, perishing, corrosion, rust, consequential loss
or damage, accident damage, fire damage, water damage, theft, willful damage, misuse, neglect, faulty
repair and/or defective workmanship;
I. Repairs necessitated by the failure of any plastic components due to gradual deterioration and any
J. Repairs resulting from incorrect use of fuel, oil, lubricant, coolant or any other fluid. This includes using
the wrong octane fuel grade and the use of any bio fuel outside of the manufacturer’s recommendations;
K. Any repairs commenced or carried out without our approval.
You may have your vehicle serviced at any recognized Service Facility.
Vehicles must be serviced within the following distance or time period, whichever comes first, from the date of purchase of the vehicle:
Petrol powered vehicles must be serviced every 15,000 km or 12 months
Diesel powered vehicles must be serviced every 10,000 km or 12 months
- Change engine oil and oil filter;
- Check all fluid levels and condition;
- Check and if necessary replace air filter;
- Check all belts. Replace if necessary. Please note cambelts must be replaced as specified by the vehicle manufacturer;
- Cooling system including inhibitor and hoses;
- Turbo oil feed;
- Automatic transmission;
- Braking system including brake fluid condition;
- Air conditioning;
- Steering and suspension systems.
- The cost of servicing is at your expense.